Training needs of social workers to use artificial intelligence technologies in Non-governmental organizations (NGOs)

The current study aims to identify the training needs of social workers to use artificial intelligence technologies in NGOs. This study aims to define the concept of artificial intelligence technologies among social workers, identify cognitive, value-based, and skill-based training needs, and identify obstacles and suggestions for social workers' use of artificial intelligence technologies in NGOs.
This study follows a descriptive approach and relied on a comprehensive social survey of social workers working in seven selected NGOs in Assiut Governorate. A questionnaire was used to collect data.
The study found that the level of understanding of the use of artificial intelligence technologies in NGOs was high, and that the most important uses of these technologies were in the digital marketing of NGO services. The level of training needs for the use of artificial intelligence technologies in NGOs was high, with the most important of these needs being skill-based, most importantly training on how to provide services to beneficiaries using artificial intelligence. The study reached a set of proposals to activate the use of artificial intelligence technologies in civil society organizations, the most important of which was for the organization's management to provide training courses to educate social workers on the use of modern artificial intelligence technologies. The study recommended the necessity of organizing regular workshops and training courses to familiarize social workers with the concepts and technologies of artificial intelligence and how to use them in the field of social work.