Organizational Development and Quality of Services in NGOs

The study aimed to determine the level of organizational development and the level of quality of services in NGOs, determine the relationship between organizational development and improving the quality of services in NGOs, and identify obstacles and proposals for activating organizational development and quality of services in NGOs. This study belongs to descriptive studies and was based on the survey approach. Comprehensive social assessment of (105) officials in NGOs in Cairo Governorate . The researcher applied a questionnaire to the officials, and the results of the study proved that the level of organizational development in NGOs as a whole is high, as the dimensions came in the order (the first place is enhancing loyalty to employees, the second place is providing a work environment Appropriate, and finally the sixth rank is adopting a culture of creativity). It also proved that the level of quality of services in NGOs as a whole is high, as the dimensions came in order (the first rank is credibility, the second rank is safety, and finally the seventh rank is responsiveness. It proved that the level of obstacles is average, and that the level of proposals High, and in the end the results proved that there is a direct, statistically significant, and influential relationship between organizational development and improving the quality of services in NGOs.