Mothers' satisfaction with the services kindergarten institutions in Saudi society

Document Type : Applied

Author

Department of Sociology and Social Work, College of Arts and Humanities, King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia.

Abstract

Objective of the Study: This study seeks to reveal the satisfaction of mothers with the services of kindergarten institutions through the experiences of mothers who enroll their children in kindergarten institutions. It also seeks to develop a proposed vision from the perspective of social service to improve and develop the services provided by kindergarten institutions. Methodology: This study relied on the qualitative approach, using an intentional sample of 12 mothers who have a child enrolled in kindergarten institutions. The study used the semi-structured interviews as a tool for data collection. Results: Through the responses of the participants to the study questions related to satisfaction with the services of kindergarten institutions, two main themes appeared, the first: the educational physical environment, which included the following factors: (a) the safe physical environment, (b) the appropriate number of children in the class room. Second, the educational services that included the following factors: (a) the specialized and experienced educational staff, (b) education through various activities, (c) the involvement of mothers in the educational process, (d) psychological and social support for the child. The study also shed light on the dissatisfaction of mothers with the services of kindergarten institutions.

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